CLIENT POLICIES
PAYMENT
We accept checks and cash as well as Visa and MasterCard. We also accept Heaven's Hands gift cards and stored value cards. Gratuities can be left on the credit card or given directly to the therapist after the massage is completed.
GIFT CARDS
Heaven's Hands gift cards are intended to represent a stored monetary value to be used toward the purchase of massage therapy services only. At the time of purchase the purchaser is informed of the current massage therapy rates (including sales tax). Heaven's Hands gift cards do not expire and no fees will be deducted for non-use. As our rates do occasionally change, the redeemer of a gift card is responsible for costs above the amount of value on the gift card. Gift cards are non-refundable.
REFUNDS / DISCOUNTS
Massage therapy sessions cancelled by Heaven's Hands (i.e., ill massage therapist) within 24 hours of appointment will be given a 25% discount on next visit. This policy only applies to cancellations and is not valid when the client is offered a similar appointment with one of our other massage therapists.
FEEDBACK / REVIEWS
We appreciate all feedback and frequently use customer suggestions to improve our operation. Client Feedback Surveys are located near the main door of Heaven's Hands clinic.
INTAKE / CONSENT FORM
Once you book a massage, you will need to sign Heaven's Hands intake form along with the following release before our therapists can perform your massage. If you do not sign this one page form that the therapist brings you, then the therapist cannot perform the massage.
CANCELLATION POLICY
We have a 24 hour per therapist cancellation policy. That means if your party books 3 therapists, we need 72 hours notice for cancellation. Individual massage sessions, the vast majority, require 24 hours of notice. If we do not receive this notice, you will be charged 50% of the appointment's cost. If you book your massage less than 24 hours before the scheduled appointment, there is no cancellation, and you will be charged 50% of the appointment.
LATENESS POLICY
You have a 5 minute grace period for your massage. If you arrive at your massage therapy location (Clinic or on-site) within 5 minutes of the appointed time, there will be no additional charges. Anything beyond 5 minutes will be taken off the time of the massage.
(If you are not present within 20 minutes of your appointment you will be considered a “no-show” and charged 50% of the appointment.)
AGE POLICY
If you're under the age of 18, a parental consent form must be signed prior to your massage.
RIGHT TO REFUSE
We reserve the right to refuse potential clients for any reason.
We accept checks and cash as well as Visa and MasterCard. We also accept Heaven's Hands gift cards and stored value cards. Gratuities can be left on the credit card or given directly to the therapist after the massage is completed.
GIFT CARDS
Heaven's Hands gift cards are intended to represent a stored monetary value to be used toward the purchase of massage therapy services only. At the time of purchase the purchaser is informed of the current massage therapy rates (including sales tax). Heaven's Hands gift cards do not expire and no fees will be deducted for non-use. As our rates do occasionally change, the redeemer of a gift card is responsible for costs above the amount of value on the gift card. Gift cards are non-refundable.
REFUNDS / DISCOUNTS
Massage therapy sessions cancelled by Heaven's Hands (i.e., ill massage therapist) within 24 hours of appointment will be given a 25% discount on next visit. This policy only applies to cancellations and is not valid when the client is offered a similar appointment with one of our other massage therapists.
FEEDBACK / REVIEWS
We appreciate all feedback and frequently use customer suggestions to improve our operation. Client Feedback Surveys are located near the main door of Heaven's Hands clinic.
INTAKE / CONSENT FORM
Once you book a massage, you will need to sign Heaven's Hands intake form along with the following release before our therapists can perform your massage. If you do not sign this one page form that the therapist brings you, then the therapist cannot perform the massage.
CANCELLATION POLICY
We have a 24 hour per therapist cancellation policy. That means if your party books 3 therapists, we need 72 hours notice for cancellation. Individual massage sessions, the vast majority, require 24 hours of notice. If we do not receive this notice, you will be charged 50% of the appointment's cost. If you book your massage less than 24 hours before the scheduled appointment, there is no cancellation, and you will be charged 50% of the appointment.
LATENESS POLICY
You have a 5 minute grace period for your massage. If you arrive at your massage therapy location (Clinic or on-site) within 5 minutes of the appointed time, there will be no additional charges. Anything beyond 5 minutes will be taken off the time of the massage.
(If you are not present within 20 minutes of your appointment you will be considered a “no-show” and charged 50% of the appointment.)
AGE POLICY
If you're under the age of 18, a parental consent form must be signed prior to your massage.
RIGHT TO REFUSE
We reserve the right to refuse potential clients for any reason.
